How to return your purchase

The adress to return your purchase to is:

Jochen Pfitzer


79117 Freiburg


You can return or change your purchase within 21 days after your purchase has been deliverd to your doorstep!

Please fill in the form you find under the link below (The use of the form is optional and won’t change your right of cancelling the order.)

To return your goods follow the steps below:

    1. Pack your goods
    2. add the return form
    3. sent it back to the adress above

the link below leads to the return Form:

Return Form

Please note for yourself the number on the return label. That number enables you to follow the parcel on its way back to us and check if it has reached our facility.

Please keep the receipt that you get when you submit the parcel that is important if the parcel get lost on its way to us. We only take responsibility when the parcel has reached our facility. As soon the parcel is with us you will be informed via an e-mail that we have received your return.

We recomened to yous for your return a pacel service with tracking, as we can’t take responsibility for delayed and lost returns. Of cause we take responibility if the parcel has reached our facility! 

Right of revocation

If the goods don’t meet your expectations you have the right of revocation, within the time mentioned after you have received your purchase above. Therefore we need a clearly stated explanation of revocation. For the revocation is no need of any reason or binding form so it can be stated in written or text Form.


If you want to return your good because of a delivery error of if the parcel and the goods are damaged you find more informations under “complaints”.